Shipping and Delivery

At our company, we understand that timely, safe, and secure delivery of marine engines, generators, and equipment is just as important as the quality of the products themselves. Every project we handle—whether it involves a single inboard engine or multiple marine generators for a commercial fleet—requires a meticulously planned shipping and delivery process.

Our Shipping and Delivery services are designed to ensure that all products reach customers in perfect condition, on schedule, and with complete transparency at every step. We use a combination of air freight, sea freight, and ground transport, depending on the size of the order, destination, and urgency of delivery.

Below is a detailed breakdown of our shipping and delivery process.


1. Order Processing and Packaging

Once an order is confirmed, our logistics team immediately initiates the order processing and preparation stage.

  • Order Confirmation: We verify product specifications, destination details, and delivery timelines with the client. This ensures there are no discrepancies before shipping begins.

  • Pre-Delivery Inspection: Every engine or generator undergoes a final quality check to confirm it is in perfect working condition. This includes functionality testing, fluid level checks, and documentation review.

  • Professional Crating and Packaging: We use custom-built heavy-duty crates that are designed to protect sensitive marine machinery during transit. These crates are made from moisture-resistant wood and reinforced with internal bracing to prevent movement or vibration damage.

  • Weatherproofing: To safeguard against humidity, corrosion, and salt exposure, all equipment is wrapped with protective film, anti-rust coatings, desiccant packs, and shock-absorbing materials before sealing the crates.

Our packaging process complies with international shipping standards and ensures that every unit arrives in the same flawless condition it left our warehouse.


2. Shipping Methods

We offer flexible shipping options to accommodate the urgency, size, and location of each order.

• Air Freight

For urgent or time-sensitive deliveries, especially for smaller engines, generators, or critical spare parts, we use special air cargo services. Air delivery is the fastest method, typically arriving within 3 to 7 business days depending on the destination.

  • Suitable for smaller units and express orders

  • Provides real-time cargo tracking and priority handling

  • Reduces downtime for clients with emergency needs

• Sea Freight

For large orders or heavy-duty engines and generator sets, we use reliable ocean freight services. Though slower than air, sea freight is ideal for bulk shipments and offers cost efficiency.

  • Ideal for heavy or oversized equipment

  • Shipped in secure shipping containers or flat racks

  • Average transit time: 3 to 6 weeks depending on destination

• Ground Transport

For domestic and regional deliveries, we deploy our fleet of specialized delivery trucks and trailers. These vehicles are equipped with hydraulic lifts and vibration-dampening systems to safely transport heavy equipment.

  • Used for short- to mid-range deliveries

  • Fast turnaround and flexible scheduling

  • Door-to-door service from our warehouse to your dockyard or shipyard


3. Customs Clearance and Documentation

International shipping often involves complex paperwork and regulatory compliance. Our logistics department manages all customs clearance procedures to ensure a smooth and delay-free experience for our clients.

We handle:

  • Preparation of commercial invoices, packing lists, and certificates of origin

  • Export and import permits where required

  • Marine insurance documentation

  • Coordination with customs brokers and freight forwarders

  • Payment of duties, tariffs, and port fees (as agreed with the client)

Our goal is to take away the stress of international logistics, allowing our customers to focus solely on their operations while we manage all the shipping formalities.


4. Real-Time Tracking and Communication

Transparency is central to our delivery process. As soon as your shipment leaves our warehouse, you receive a real-time tracking number and regular status updates via email or WhatsApp.

You will be able to see:

  • When your shipment departs

  • Its current location en route

  • Estimated arrival date

  • Delivery confirmation with signed proof of receipt

Our customer support team is also available 24/7 to provide any additional shipment information or answer your questions during transit.


5. Final Delivery and Offloading

When your shipment reaches the destination city or port, our logistics team coordinates the final mile delivery.

  • For port deliveries: we oversee offloading at the dockyard, coordinate customs inspections, and arrange safe transfer to your facility.

  • For inland deliveries: our local delivery vans and trucks handle the final transport directly to your location.

  • Our trained technicians can be present during offloading to ensure the equipment is handled correctly and no damage occurs.

Once delivered, we perform a post-delivery inspection (if requested) to confirm that the engine or generator has arrived in perfect condition and ready for installation.


6. Insurance and Risk Protection

We know that marine engines and generators are high-value investments, so we prioritize their safety in transit. All shipments are fully insured against:

  • Physical damage during loading, unloading, and transit

  • Loss or theft during transportation

  • Weather-related or natural disaster incidents

Insurance certificates are provided to the client before shipment, giving complete peace of mind throughout the delivery process.


7. Delivery Timeframes

Our delivery schedules are always tailored to each client’s project timeline. Average delivery estimates are as follows:

  • Air Freight: 3–7 business days

  • Sea Freight: 3–6 weeks

  • Ground Delivery (domestic): 1–5 business days

We always strive to deliver earlier than promised and provide expedited shipping options for urgent situations.


8. Handling Returns or Exchanges

In the rare case of shipping damage or order discrepancies, we have a straightforward return and exchange process.

  • Customers must notify us immediately upon delivery with photos of any damage.

  • We arrange for pickup and replacement at no cost to the client.

  • All returns are processed swiftly to minimize disruption to your operations.

Our team prioritizes clear communication and fast resolution for any delivery-related issues.


9. Commitment to Safe, Reliable Delivery

Our shipping and delivery service is built on three core values: Safety, Speed, and Reliability. We are fully aware that our clients depend on us to deliver essential power systems that keep their vessels and businesses running. For that reason, we treat every shipment with the utmost care and urgency from the moment it leaves our facility until it reaches your hands.

Whether you are ordering a single inboard engine, a complete marine generator set, or multiple units for a fleet project, you can rely on us to deliver your equipment on time, securely packaged, and ready for installation.