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Tinsdale Marine GmbH – Hamburg, Germany
At Tinsdale Marine GmbH, we pride ourselves on delivering high-quality marine engines and generators to customers around the world. Every order is carefully handled, thoroughly inspected, and securely packaged to ensure it arrives in perfect condition.
We also understand that purchasing large marine equipment is a serious investment, and sometimes unexpected circumstances may arise. That is why we have created a simple, fair, and realistic Refund and Return Policy—to give you complete peace of mind when shopping with us.
This policy clearly explains when and how returns, replacements, and refunds are processed, and the steps you need to follow.
Our goal is simple: your satisfaction comes first.
We want every customer to be 100% happy with their purchase. That is why:
We thoroughly test and inspect all inboard engines and marine generators before shipping.
We package every item using custom protective crates to prevent damage during transport.
We provide detailed product documentation, manuals, and warranty certificates with every order.
If for any reason you are not satisfied with your order, our team will work with you quickly and fairly to resolve the situation—whether it involves a return, replacement, or refund.
Because marine equipment is highly specialized and valuable, not all returns can be accepted. However, we do allow returns under the following clear conditions:
The product arrived damaged or defective.
The item you received is different from what you ordered (wrong model, wrong specifications, or incomplete shipment).
The product has a manufacturing defect discovered upon first use.
In these situations, we will take full responsibility and arrange for a return, exchange, or refund according to your preference.
For safety and quality reasons, some items cannot be returned once shipped. These include:
Items that have been installed, used, or operated after delivery
Products that have been tampered with, modified, or altered in any way
Items damaged due to improper installation or mishandling
Custom-made or specially configured equipment made specifically to your order
These rules protect all customers by ensuring that only brand-new, unused, and fully functional equipment ever leaves our warehouse.
To keep our return process fast and clear, you must report any issues within 7 days of delivery.
If you discover damage, missing parts, or defects on arrival, contact us immediately upon receiving the shipment.
After 7 days, we can only assist through our warranty service (if applicable), not through a return or refund.
This timeline ensures that any problems are resolved quickly before they affect your operations.
For a return to be accepted, the item must be:
Unused and in the same condition as received
Packed in the original crate or packaging with all manuals, accessories, and certificates included
Securely protected to avoid further damage during the return shipment
Our team will inspect all returned goods upon arrival. If the item meets these conditions, your return will be approved.
We have made our return process as simple and stress-free as possible.
Here is how it works:
Notify Us
Send an email to info@tinsdalemarine.com within 7 days of delivery.
Include your order number, product model, serial number, and a clear explanation of the problem.
Attach photos or videos of the product and packaging to help us assess the situation.
Return Authorization
Our support team will review your case quickly.
If approved, you will receive a Return Authorization Number (RAN) and shipping instructions.
No return will be accepted without a valid RAN.
Ship the Product Back
Carefully repack the item in its original crate or a secure equivalent.
Ship it using the method we provide (in most cases, we will arrange pickup through our logistics partners).
Make sure the RAN is clearly marked on the crate.
Inspection and Confirmation
Once received, our technical team will inspect the returned item.
If it meets our return conditions, the refund or replacement process will begin immediately.
After your return is approved, you can choose between:
Full Refund
We will refund the full product price to your original payment method (bank transfer). Please note that shipping costs are non-refundable unless the return is due to our error.
Replacement
If you prefer, we can send a brand-new replacement of the same model (or an upgraded model if agreed) at no extra cost.
Store Credit
You may also opt to receive the value of your purchase as credit towards future orders.
Refunds are processed promptly—usually within 5 to 10 business days after the returned item passes inspection.
If the return is due to our error (wrong product, defective item, shipping damage), we will cover 100% of the return shipping costs.
If you are returning the item for personal reasons (such as ordering the wrong product), you will be responsible for the return shipping cost.
This fair approach ensures that customers are never penalized for issues beyond their control.
In rare cases where shipments are damaged or lost during transit, we’ve got you covered.
All our shipments are fully insured until they arrive at your location.
If your order arrives damaged, refuse the delivery if possible and notify us immediately.
We will file the insurance claim on your behalf and send you a replacement as quickly as possible.
This guarantees that your investment is protected from the moment it leaves our facility until it safely reaches your hands.
Even after your return or refund is processed, our support team remains available to assist you. We can:
Help you select the correct replacement model
Provide technical advice and installation guidance
Offer training on the safe operation and maintenance of your new equipment
We want to turn every issue into an opportunity to serve you better.
We know that buying marine equipment involves trust. That’s why our return and refund process is built on:
Clear communication at every step
No hidden charges or confusing conditions
Fast responses and honest solutions
Our goal is to make sure every customer feels safe, supported, and respected—even if something goes wrong.
At Tinsdale Marine GmbH, we are not just selling inboard engines and marine generators—we are building long-term partnerships. That means standing by you not only when things go perfectly, but also when unexpected challenges occur.
Our Refund and Return Policy is designed to give you confidence and security when you do business with us.
When you place an order, you can do so knowing that:
Your purchase is protected
Any genuine issue will be resolved quickly and fairly
You are dealing with a transparent, reliable, and customer-focused company
We believe a strong refund and return policy is a sign of respect for our customers. At Tinsdale Marine GmbH, that respect is at the heart of everything we do.
By making our policy simple, realistic, and customer-friendly, we ensure that your experience with us is smooth, safe, and completely worry-free.
Your trust means everything to us—and we will always work hard to deserve it.