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At Tinsdale Marine GmbH, our mission is not just to provide high-quality marine engines and generators, but to ensure our customers enjoy complete confidence and peace of mind in every product they purchase. We understand that investing in marine equipment is a major decision that impacts the performance, safety, and profitability of your vessel or marine operations. That’s why we offer a comprehensive Guarantee and Warranty policy designed to protect your investment and demonstrate our unwavering commitment to quality and customer satisfaction.
In this detailed overview, we will explain the core principles of our guarantee, the coverage provided by our warranties, and the support you can expect as our valued customer.
When you purchase any inboard engine or marine generator from Tinsdale Marine GmbH, you are choosing a product that has been carefully sourced, thoroughly tested, and verified to meet international marine industry standards.
We stand behind the quality of every product we supply. Our quality guarantee ensures that:
Every engine and generator is brand new, genuine, and free from defects in materials or workmanship.
All products undergo rigorous inspection and performance testing before being shipped.
Equipment is packaged in custom protective crates to prevent damage during transit.
Each order is accurately documented with detailed specifications, manuals, and warranty certificates.
This guarantee means that from the moment your order leaves our warehouse, you can trust it will arrive in perfect working condition, ready for installation and use.
To further protect your investment, every marine engine and generator supplied by Tinsdale Marine GmbH comes with a manufacturer-backed warranty. This warranty provides coverage against defects in materials or workmanship that may occur during normal use of the product.
While specific warranty periods may vary depending on the model and brand, our standard warranty coverage includes:
Inboard Marine Engines: Typically covered for 24 months (2 years) or 2,000 operational hours from the date of delivery, whichever comes first.
Marine Generators: Typically covered for 12 to 24 months depending on the size and model, or a fixed number of operational hours.
During the warranty period, if a covered defect occurs, we will work with you to provide repair, replacement, or authorized service support at no cost to you.
Our warranty is designed to protect you from unexpected issues caused by manufacturing defects. Coverage includes:
Faulty engine or generator components (internal or external) due to defective materials
Defects in mechanical parts such as pistons, cylinders, bearings, and crankshafts
Defects in electrical or control systems that affect normal operation
Any manufacturing error that prevents the equipment from functioning as specified
This ensures that if something goes wrong that is not your fault, you will not bear the cost of repairs or replacement.
While our warranty is comprehensive, it is important to understand its limitations. Like all warranties, it does not cover damage or failures caused by external factors, misuse, or normal wear and tear.
Our warranty does not cover:
Damage caused by improper installation, incorrect wiring, or poor handling
Failures resulting from lack of maintenance or use of unapproved parts
Damage due to accidents, collisions, fire, flooding, or natural disasters
Normal wear-and-tear items such as filters, spark plugs, hoses, belts, and lubricants
Modifications, tampering, or unauthorized repairs carried out by non-certified technicians
Operational damage resulting from running the equipment outside recommended conditions
These exclusions help ensure that warranty claims are fair and apply only to issues genuinely caused by manufacturing defects.
To ensure full warranty protection, every customer must register their product with us upon delivery. This simple step allows us to record your purchase details, start your warranty period, and ensure you have full access to technical support.
The registration process includes:
Providing the product’s serial number and model
Supplying the purchase invoice or delivery documentation
Confirming the installation date and vessel information
Once registered, you will receive a warranty confirmation certificate that officially activates your coverage and serves as proof of your entitlement to warranty services.
If you encounter a problem during the warranty period, our goal is to resolve it quickly and with minimal disruption to your operations.
To make a warranty claim, simply:
Contact our support team immediately by email at info@tinsdalemarine.com or through our website.
Provide the product serial number, purchase invoice, and a clear description of the issue.
Include photos or videos if possible to help our technicians assess the problem.
Our technical team will evaluate your claim promptly and guide you through the next steps.
If the issue is confirmed to be a warranty-covered defect, we will arrange one of the following solutions at our discretion:
Repair of the defective part by an authorized service technician
Replacement of the faulty component or the entire unit if the defect is major
Reimbursement or credit if repair or replacement is not possible
We handle all warranty claims with urgency and professionalism to minimize downtime for your operations.
Beyond standard warranty coverage, we also offer a performance guarantee to reinforce our confidence in the quality of our products.
This means that every engine and generator we supply is guaranteed to:
Meet or exceed the power output, fuel efficiency, and operational standards listed in its specification
Operate reliably under normal marine conditions when installed and maintained correctly
Deliver consistent performance without frequent breakdowns or power losses
If your equipment fails to meet these standards due to a manufacturing defect, we will take full responsibility and resolve the issue under our warranty terms.
While we stand firmly behind our products, we also expect our customers to use them responsibly. To keep your warranty valid, you must:
Follow the manufacturer’s installation and maintenance guidelines strictly
Use only approved spare parts, fuels, and lubricants
Keep accurate maintenance and service records
Ensure that only qualified technicians perform repairs or modifications
Avoid using the equipment beyond its rated capacity or operational limits
By following these guidelines, you help protect your investment and ensure you remain fully eligible for warranty services if ever needed.
Our commitment to you does not end when your warranty expires. We provide long-term technical support, spare parts supply, and maintenance guidance even after the warranty period.
This means you will always have access to:
Genuine replacement parts and accessories
Expert troubleshooting and diagnostic support
Professional advice to extend the life and performance of your equipment
We aim to be your lifetime marine power partner, not just a one-time supplier.
At Tinsdale Marine GmbH, our Guarantee and Warranty policy is more than just paperwork—it is our promise of reliability, responsibility, and respect for your trust in us.
We know that marine engines and generators are critical investments, and when you choose us, you are choosing:
Assurance that your equipment will work as promised
Protection against unexpected defects
Professional support to solve any issues quickly and effectively
Our customers can operate their vessels with confidence, knowing they are backed by a company that stands firmly behind every product it delivers.
Our comprehensive Guarantee and Warranty policy reflects our core values: quality, trust, and customer satisfaction. It is designed to protect your investment, minimize your risks, and give you total confidence in our products and services.
When you purchase from Tinsdale Marine GmbH, you are not just buying an engine or generator—you are gaining the assurance of a partner who will stand by you every step of the way.
We guarantee it.